Outsourced call center

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Encontato Ltda is a dynamic and professional company specializing in providing high-quality outsourcing services in the field of consultation and customer support.

We are established with a single goal - to help your company efficiently engage with your customers and enhance their experience.

Who are we

We offer innovative and highly effective solutions to manage customer service. We are a reliable partner for companies looking to improve the quality of their customer service, optimize their operational processes, and reduce operating costs.

We take pride in our experience in this field and cater to a wide range of industries, f rom startups and small businesses to large corporations. Our company is built on principles of trust, innovation, and a commitment to quality, making us the first choice for our clients.

Our specialists possess deep knowledge and experience in customer service. We continually invest in the training and development of our staff to keep them at the forefront of modern technologies.

Why choose us

We provide innovative and highly effective customer service solutions, backed by broad industry expertise. Our skilled specialists stay updated with the latest technology trends, allowing us to tailor strategies to your unique goals and streamline operations for seamless customer interactions. Choose us for trust, innovation, and quality.

Recognizing that each company has unique needs, we develop individual strategies and solutions for each client, carefully analyzing your business to align our services precisely with your goals and expectations. Equipped with cutting-edge technological solutions and software, we streamline our work processes, manage data effectively, and ensure seamless interaction with your customers.

Our services

Technical support

We are dedicated to offering technical support and solutions for any technical problems associated with our company's products and services.

Analytics and reporting

We engage in data collection and analysis from marketing campaigns to enhance outcomes and formulate strategic decisions.

Complaints management

Managing customer grievances and complaints, conducting root cause analysis, and identifying solutions.

Multi-channel support

We extend support through multiple channels, encompassing telephone, email, online chat, and social media.

Incoming
and outgoing calls

Managing both incoming and outgoing calls, including addressing client inquiries, resolving issues, offering guidance, collecting feedback, and providing information about products and services.

Marketing research

Engaging in market research to discover consumer trends and understand the competitive environment, followed by analysis.

Our advantages

24/7 Customer Support

Our company provides round-the-clock customer support, ensuring assistance is available anytime you need it.

Customized Approaches and Solutions

We offer tailored approaches and solutions, recognizing your unique needs for effective results.

Only experienced professionals

Our team consists exclusively of employees with extensive development experience.

Feedback from our clients

This company has been a reliable partner for our business. Their customized approach and deep industry knowledge have improved our customer service. We appreciate their commitment to quality.

Michael P.

Our experience with this company has exceeded our expectations. Their staff's expertise and the use of cutting-edge technology have enhanced our operations. Their tailored strategies have been a game-changer for us.

Jessica W.

We've been thoroughly impressed by this company's impact on our bottom line. Their efficient processes and cost-saving efforts have been exceptional. They understand the unique needs of our business, and it shows in their results.

David H.

Working with this company has been a game-changer for our business. Their innovative solutions and commitment to quality have significantly improved our customer service. We appreciate their tailored approach that perfectly aligns with our unique needs.

Alice W.

We've partnered with this company for a while now, and their deep knowledge of customer service has been invaluable. Their dedication to ongoing staff training and modern technologies has kept us ahead in a competitive market. They truly understand our business.

James M.

Navigating Success Together